Returns & Refunds policy

At Zero Digital, we are committed to providing high-quality educational and story eBooks. Since digital products cannot be returned once downloaded, we follow a strict no-refund and no-return policy under normal circumstances.

Refund Eligibility:

We offer refunds only in the following cases:

• You were charged but did not receive the eBook due to a technical issue.

• The eBook file is corrupted or unreadable, and our support team is unable to resolve the issue.

• You mistakenly made a duplicate purchase of the same eBook.

Refund Request Timeline

• Minimum Days to Request a Refund: 15 days from the date of purchase.

• Maximum Days to Request a Refund: 30 days from the date of purchase.

How to Request a Refund?

If you believe you are eligible for a refund, please contact our support team within 15 to 30 days of your purchase with:

• Order details (Transaction ID and email used for the purchase).

• A clear explanation of the issue.

• Screenshots or proof of the problem (if applicable).

Non-Refundable Cases

• Accidental purchases where the eBook has been successfully downloaded.

• Change of mind after purchasing the eBook.

• Claims made beyond the 30-day refund request period.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail bathulavinod381@gmail.com